Frequently Asked Questions

Creating an account is simple:

1. Click "Sign Up" or "Register" button
2. Enter your mobile number or email
3. Create a secure password
4. Verify your phone number with OTP
5. Complete basic profile information

That's it! You can start playing after making your first deposit.

You must be at least 18 years of age to create an account and use our gaming services. This is a strict requirement, and we may request age verification documents at any time.

No. Each player is allowed only one account. Having multiple accounts, family accounts, or shared accounts is strictly prohibited and may result in account closure and forfeiture of winnings.

Click "Forgot Password" on the login page. Enter your registered email or phone number, and we'll send you a reset link. Follow the instructions to create a new password.

KYC verification is required for withdrawals:

1. Go to Profile > Verification
2. Upload a valid ID (Aadhaar, PAN, Passport, or Driver's License)
3. Provide proof of address (utility bill or bank statement)
4. Complete selfie verification

Verification typically takes 24-48 hours.

We accept multiple payment methods:

• UPI / UPI Lite - Instant, ₹500 - ₹500,000
• Paytm - Instant, ₹500 - ₹200,000
• PhonePe - Instant, ₹500 - ₹200,000
• Google Pay - Instant, ₹500 - ₹200,000
• Debit/Credit Cards - Instant, ₹500 - ₹100,000
• Net Banking - 1-3 hours, ₹1,000 - ₹500,000
• Bank Transfer - 2-24 hours, ₹5,000 - ₹1,000,000

The minimum deposit is ₹500 for most payment methods. Some methods like bank transfer have a higher minimum of ₹1,000.

First, wait 10 minutes as some payments may take time to process. If still not credited:

1. Check your bank/UPI app for transaction confirmation
2. Note down the UTR number or transaction ID
3. Contact support via live chat or WhatsApp
4. Provide the transaction reference number

We typically resolve such issues within 30 minutes.

No! We do not charge any fees for deposits. The amount you send is exactly what gets credited to your account. If you notice any deduction, contact support immediately.

To withdraw:

1. Ensure your KYC is verified
2. Go to Wallet > Withdraw
3. Select withdrawal method (UPI, Bank Transfer)
4. Enter amount (minimum ₹1,000)
5. Confirm and wait for processing

Withdrawals are processed within 5 minutes to 24 hours.

Minimum withdrawal is ₹1,000. Maximum withdrawal per transaction is ₹500,000, and you can withdraw up to ₹1,000,000 per month.

Common reasons for delayed withdrawals:

• First-time withdrawal - requires extra verification
• KYC documents pending approval
• Large amount - manual review
• Weekend/bank holiday - processing delayed

Contact support if withdrawal exceeds 24 hours.

We do not charge any withdrawal fees. However, your bank may charge a nominal fee for certain transaction types. Check with your bank for details.

The 200% welcome bonus up to ₹100,000 is auto-applied on your first deposit:

1. Make a deposit of ₹500 or more
2. Bonus is automatically credited to your account
3. Wager requirement: 35x bonus amount
4. Complete wagering within 30 days

Wagering requirements vary by bonus type:

• Welcome Bonus: 35x bonus amount
• Reload Bonus: 30x bonus amount
• Free Spins: 40x winnings

Game contributions: Slots 100%, Table Games 10%, Live Casino 5%

No. Bonus funds must be wagered according to the wagering requirements before withdrawal. Once requirements are met, bonus winnings become withdrawable.

We offer regular promotions:

• Weekly Cashback: 10% cashback every Monday
• Reload Bonus: 50% on second deposit daily
• Slot Tournament: ₹10 Lakhs prize pool weekly
• Happy Hours: Extra 20% bonus 6PM-9PM daily

We offer 200+ games across categories:

• Slots: Classic, Video, Progressive Jackpot slots
• Live Casino: Blackjack, Roulette, Baccarat, Teen Patti
• Crash Games: Aviator, JetX, Space XY
• Card Games: Teen Patti, Andar Bahar, Rummy
• Table Games: Video Poker, Blackjack, Roulette

Yes! All our games use certified Random Number Generators (RNG) that are regularly audited by independent testing agencies. Our games have published RTP (Return to Player) percentages ranging from 94% to 99%.

Game disconnections can happen due to:

• Poor internet connection
• Browser cache issues
• Server maintenance

If disconnected during gameplay, your bet is protected. Contact support with game details and timestamp for investigation.

Absolutely! We use:

• 256-bit SSL encryption for all data
• Secure data centers with 24/7 monitoring
• Strict access controls and audit logs
• PCI DSS compliant payment processing

We never share your data with unauthorized parties.

To set deposit limits:

1. Go to Profile > Responsible Gaming
2. Set daily/weekly/monthly deposit limits
3. Confirm your limit

Limits take effect immediately and can only be increased after 24 hours.

Self-exclusion options:

• Cool-off: 24 hours - 30 days
• Self-exclusion: 1 month - 5 years
• Permanent closure: Account cannot be reopened

Contact support or use the self-exclusion tool in Profile > Responsible Gaming.